The case manager will collect basic information, conduct a danger assessment, explore safety plan options if indicated, make the necessary high alert referrals to our partners and enroll eligible and willing survivors in the program.

During the second meeting, the case manager will conduct a full 360-degree assessment of the survivor’s situation, strengths, preferences, and goals all directed at creating a holistic integrated care plan that when implemented will yield the desired outcomes in a timely manner.

After the assessment, the case manager and survivor will collaborate to create the written service plan and arrange for the additional referral appointments immediately. Issues concerning childcare/child welfare, transportation, and other challenges will be discussed and addressed. Bus passes may be provided depending on the situation.

With the first round of appointments established, the case manager will begin to provide wellness check-ups to monitor progress, provide emotional support, and follow up with community partners to maintain forward momentum. As the survivor’s advocate, the case manager will intercede when appropriate to remove roadblocks.

At specific intervals within the case management process, the case manager will meet with the survivor to make enhancements to the plan.

The case manager and survivor will collaboratively review progress towards service goals, identify any outstanding needs, and provide appropriate final referrals or resources. Upon agreement, the case manager will prepare the survivor for case closure. Survivors will have the opportunity to re-engage with services in the future if additional support is needed.